Terms and Conditions

Acceptance of Terms

By accessing and using Synerqalivora's financial planning services, you agree to be bound by these terms and conditions

These terms constitute a legally binding agreement between you and Synerqalivora

Definitions

The following definitions apply throughout these terms

  • Service: Our financial planning subscription service including consultations and analytical reviews
  • User/Client: Any individual who subscribes to or uses our services
  • Content: All information, data, text, and materials provided through our service
  • Company: Synerqalivora Sdn Bhd and its affiliates

Service Description

We provide subscription-based financial planning services including personal consultations and analytical reviews of your financial situation

Services are subject to availability and may be modified or discontinued at our discretion

User Eligibility

To use our services, you must meet the following requirements

  • Be at least 18 years of age
  • Have legal capacity to enter into binding agreements
  • Provide accurate and complete information

User Responsibilities

As a user of our services, you agree to the following responsibilities

Prohibited Activities

  • Using our services for any illegal or unauthorized purpose
  • Transmitting harmful, offensive, or inappropriate content
  • Interfering with the proper functioning of our services
  • Attempting to gain unauthorized access to our systems
  • Providing false or misleading information

Intellectual Property Rights

All content and materials provided through our services are protected by intellectual property rights

You may not, without our express written consent

  • Copy, reproduce, or duplicate our content
  • Distribute or publicly display our materials
  • Modify or create derivative works from our content

Privacy and Data Protection

Your privacy is important to us, and we are committed to protecting your personal information

Please refer to our Privacy Policy for detailed information about data collection and use Privacy Policy

Payment Terms

Subscription fees are charged monthly in advance at RM 250 per month, inclusive of applicable taxes

  • We accept major credit cards and bank transfers as payment methods
  • Payment is due on the same date each month as your initial subscription
  • Refunds are not available for partial months of service

Disclaimers

Our services are provided subject to the following disclaimers

Services are provided "as is" without warranties of any kind

We disclaim all warranties, express or implied, including merchantability and fitness for purpose

Limitation of Liability

Our liability to you is limited to the maximum extent permitted by Malaysian law

Our maximum liability shall not exceed the amount paid by you for services in the preceding 12 months

Indemnification

You agree to indemnify and hold us harmless from any claims arising from your use of our services

Alternative Dispute Resolution

Any disputes arising from these terms shall be resolved as follows

Arbitration

Disputes shall be resolved through binding arbitration in accordance with Malaysian arbitration rules

  • Arbitration decisions are final and binding on both parties
  • Arbitration shall follow the rules of the Malaysian Arbitration Centre
  • Arbitration proceedings shall take place in Kuala Lumpur, Malaysia

Online Dispute Resolution

International clients may access online dispute resolution platforms

EU residents can use the European Commission's ODR platform: https://ec.europa.eu/consumers/odr/

Our contact email for ODR purposes is info@synerqalivora.com: info@synerqalivora.com

Termination

Either party may terminate the subscription with 30 days written notice

Upon termination, access to services will cease at the end of the current billing period

Governing Law

These terms are governed by the laws of Malaysia

Malaysian courts have exclusive jurisdiction over any legal proceedings

Severability

If any provision is found unenforceable, the remaining terms shall remain in effect

Entire Agreement

These terms constitute the entire agreement between you and Synerqalivora regarding our services

Changes to Terms

We may modify these terms at any time with reasonable notice to users

Material changes will be communicated via email or website notification

Contact Information

For questions about these terms, contact us at info@synerqalivora.com

Synerqalivora

Suite 15-2, Level 15, Menara Axis, No. 2 Jalan 51A/223, Petaling Jaya, Selangor

Email: info@synerqalivora.com

Phone: +60 12 5726 3023

These terms were last updated on August 10, 2025