Terms and Conditions
Acceptance of Terms
By accessing and using Synerqalivora's financial planning services, you agree to be bound by these terms and conditions
These terms constitute a legally binding agreement between you and Synerqalivora
Definitions
The following definitions apply throughout these terms
- Service: Our financial planning subscription service including consultations and analytical reviews
- User/Client: Any individual who subscribes to or uses our services
- Content: All information, data, text, and materials provided through our service
- Company: Synerqalivora Sdn Bhd and its affiliates
Service Description
We provide subscription-based financial planning services including personal consultations and analytical reviews of your financial situation
Services are subject to availability and may be modified or discontinued at our discretion
User Eligibility
To use our services, you must meet the following requirements
- Be at least 18 years of age
- Have legal capacity to enter into binding agreements
- Provide accurate and complete information
User Responsibilities
As a user of our services, you agree to the following responsibilities
Prohibited Activities
- Using our services for any illegal or unauthorized purpose
- Transmitting harmful, offensive, or inappropriate content
- Interfering with the proper functioning of our services
- Attempting to gain unauthorized access to our systems
- Providing false or misleading information
Intellectual Property Rights
All content and materials provided through our services are protected by intellectual property rights
You may not, without our express written consent
- Copy, reproduce, or duplicate our content
- Distribute or publicly display our materials
- Modify or create derivative works from our content
Privacy and Data Protection
Your privacy is important to us, and we are committed to protecting your personal information
Please refer to our Privacy Policy for detailed information about data collection and use Privacy Policy
Payment Terms
Subscription fees are charged monthly in advance at RM 250 per month, inclusive of applicable taxes
- We accept major credit cards and bank transfers as payment methods
- Payment is due on the same date each month as your initial subscription
- Refunds are not available for partial months of service
Disclaimers
Our services are provided subject to the following disclaimers
Services are provided "as is" without warranties of any kind
We disclaim all warranties, express or implied, including merchantability and fitness for purpose
Limitation of Liability
Our liability to you is limited to the maximum extent permitted by Malaysian law
Our maximum liability shall not exceed the amount paid by you for services in the preceding 12 months
Indemnification
You agree to indemnify and hold us harmless from any claims arising from your use of our services
Alternative Dispute Resolution
Any disputes arising from these terms shall be resolved as follows
Arbitration
Disputes shall be resolved through binding arbitration in accordance with Malaysian arbitration rules
- Arbitration decisions are final and binding on both parties
- Arbitration shall follow the rules of the Malaysian Arbitration Centre
- Arbitration proceedings shall take place in Kuala Lumpur, Malaysia
Online Dispute Resolution
International clients may access online dispute resolution platforms
EU residents can use the European Commission's ODR platform: https://ec.europa.eu/consumers/odr/
Our contact email for ODR purposes is info@synerqalivora.com: info@synerqalivora.com
Termination
Either party may terminate the subscription with 30 days written notice
Upon termination, access to services will cease at the end of the current billing period
Governing Law
These terms are governed by the laws of Malaysia
Malaysian courts have exclusive jurisdiction over any legal proceedings
Severability
If any provision is found unenforceable, the remaining terms shall remain in effect
Entire Agreement
These terms constitute the entire agreement between you and Synerqalivora regarding our services
Changes to Terms
We may modify these terms at any time with reasonable notice to users
Material changes will be communicated via email or website notification
Contact Information
For questions about these terms, contact us at info@synerqalivora.com
Synerqalivora
Suite 15-2, Level 15, Menara Axis, No. 2 Jalan 51A/223, Petaling Jaya, Selangor
Email: info@synerqalivora.com
Phone: +60 12 5726 3023
These terms were last updated on August 10, 2025